FREE SHIPPING ON ORDERS $299 AND ABOVE
Free shipping is available on qualifying orders $299 and over (excluding tax) anywhere in Canada with the exception of:
- Overweight / Oversized shipments. We reserve the right to add shipping charges when required. The customer will be notified of any additional costs before the order is shipped.
- Free shipping does not apply to “Beyond Point" areas, including but not limited to the
following: Nunavut, Yukon and Northwest Territories, and any other areas dictated by our Courier
The customer will be notified upon your order confirmation if any additonal shipping charges apply.
SHIPPING ON ORDERS UNDER $299
|FLAT-RATE SHIPPING CHARGES|
|ONTARIO/QUEBEC||ALL OTHER PROVINCES|
Prices include 1-3 day service using select couriers Canpar, Purolator, UPS. Flat-rates shipping charges does not apply to “Beyond Point" areas, including but not limited to the following: Nunavut, Yukon and Northwest Territories, and any other areas dictated by our Courier. Customer will be notified upon your order confirmation if any additonal shipping charges apply.
Shipping Terms and Conditions
If Tony’s One Stop Music Shoppe (we) have your order in stock, we will email you a confirmation notice that the order is ready to be shipped; that notice is our acceptance of your order. Your order will be deemed to be accepted only if and when we send an acceptance/confirmation email to your email address confirming that the order has been received. Tony’s One Stop Music Shoppe is not responsible for typographical errors in pricing or product specification inaccuracies in our catalog or web site. Prices are subject to change without notice.
Shipping Delivery Times
In-stock orders (excluding special delivery items) generally ship within 2 business days of placing your order. Out-of-stock items or special orders will ship once the item is in stock. Total price of the order will only be charged to Credit Card accounts after the product has been shipped. All delivery times are measured in Business Days, meaning Monday-Friday. This means, for example, an order placed Friday is processed Monday.
We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.
Ship to Address/ P.O. Boxes
If the ship-to address is not directly accessible there may be additional shipping costs involved – you will be advised of these BEFORE your order is shipped. Also, there may be additional shipping costs if shipping weight exceeds a certain amount; you will be notified prior completion of shipping.
Order status can be viewed under ‘Orders’ which can be found under the My Account section of our web page. If your order is completely or partially backordered, please contact us for an estimated time of arrival. Once we receive the backordered items, the order is likely to be shipped to you within 1-2 days of arrival to us. Backorders can occur under circumstances such as; distributors and manufactures do not have immediate stock, the product is special order and/or it has been recently released and supply is not readily available. Under these circumstances, the estimated time of arrival is relative and given to us by our suppliers and so, we rely on the estimated information as a guarantee as well. You will have the option of waiting for the next available shipment or to cancel your order. In this situation, we advise the customer to wait for the shipment because his or her order becomes top priority.
Change or Cancel your Order
If for any reason you wish to change your order or cancel your order, access the ‘Orders’ section under My Account on our web page. You will not be able to alter your order if the confirmation letter has been sent, therefore under that circumstance, please call us at (519) 351-4885 and we can assist you with the change. We require immediate notice if you choose to cancel your order. However, if we do not receive and process your cancellation request before we accept and ship your order, your cancellation request will not be effective.
We only ship to Canadian addresses.
If you have any further inquiries, you may contact us at: